Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, sprayers showing signs of tamper are non-returnable.  Company reserves the right to determine if products have been unauthorizedly opened or tampered with. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Concierge@miimmiic.com or jump onto the returns portal at the bottom of the site. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any returns that cause an order to fall beneath the 3-product threshold for complimentary shipping, the standard shipping fee of 9.90 will be deducted from any refund processed back to the customer and the original method of payment.

Please note that, for international orders, we do not cover return shipping at the moment. Customers are required to organize the return and bear the full cost of the shipment.

You can always contact us for any return questions at Concierge@miimmiic.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.  Failure to do so voids the MIIMMIIC scent guarantee, and the refund will not be honored.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to request an exchange is through our Returns Portal. Once the exchange is submitted and we receive confirmation that the original item is on its way back to us, we will process and ship the replacement item as quickly as possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  Please note that shipping fees for International orders are non-refundable.